– To the customer we reserve the right to make a complaint for the service provided or for any other aspect that has gone against the quality of the service. Only complaints submitted in writing, endorsed to ennetours, referring the tour reservation and the date of the tour will be considered in a period never exceeding 15 days after the end of the service rendering.
You can then make the complaint in writing to the company’s address:
Rua de S. Miguel, nº 375
4600-788 Vila Caiz
– The company does everything to achieve the times and contents mentioned in the tours, however, does not accept complaints due to circumstances beyond our control, such as delays due to exceptional or severe weather, delays due to traffic congestion, failure or mechanical breakdowns, road deaths or accidents, delays caused by other customers, strikes by third parties, vandalism or terrorism, police operations, etc. As well as forgetfulness of any type of personal document necessary, or not, for the accomplishment of the service inside or outside of Portugal, as well as objects forgotten in the vehicles.
– Any complaint received will be answered within 30 days after notification. All disputes will be resolved Under the Portuguese Law in the Court of the District of Porto, with express waiver of any other.